OVERVIEW
Real-time feedback is a part of Thua Thien Hue smart services platform (Hue-S). This is a tool for individuals and organizations to send feedbacks, recommendations on the issues in the society in Thua Thien Hue province for the governmental departments and agencies to promptly recognize and resolve. Feedbacks or suggestions are sent in the forms of texts, photos, or videos. Confidential information is securely stored in Thua Thien Hue Intelligent Operations Center (HueIOC), governmental departments/agencies and users cannot access and exploit any personal information.
FEATURES
- This solution helps citizens, enterprises, and tourists report all the activities in the province. When there is an arising issue, they can send feedbacks to the Center with photos or videos through different platforms: website https://tuongtac.thuathienhue.gov.vn, HueIOC fanpage, Zalo message, email, hotline, etc. Especially, they can use the Thua Thien Hue smart city services application (Hue-S), which is available for both Android and IOS.
- HueIOC is in charge of receiving, analyzing and classifying the information and send it to relevant departments/agencies. The processing procedures must be done and monitored automatically by the regulations of the provincial People’s Committee. All the processing procedures are shown to the public so that the citizens can monitor, interact and evaluate their satisfaction with the result from the department/agencies.
KEY RESULTS
Results:
- Total of feedbacks: 22.644 (15.112 of which are proceeded).
- 214 departments/agencies participating in the processing system.
- 79% is the satisfied percentage of the citizens and enterprises with the results.
- 1,8% is the percentage of feedbacks which are processed in excess over the time limit
Effectiveness: Until March 31st, 2021,
- Hue-S is an important tool contributing to the success of the “The Green Sunday” Initiative launched by the Provincial People’s Committee and is currently a widespread movement in the province.
- It is a solution contributing to the innovation of management and operation of governmental departments/agencies. It also increases the interaction between citizens and enterprises with the government and increases their satisfaction rate.
- It helps to build a smart and effective “social sensor” network.
RESOURCES
- Official Website – https://tuongtac.thuathienhue.gov.vn
- Facebook Page – https://www.facebook.com/HueIOC
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