OVERVIEW
The New Taipei City Library has applied cutting-edge technology to provide a public library experience that is moer efficient, convenient, and inclusive. The NTPC Library network is made up of 104 branches located in 29 districts within New Taipei City.
The network has been streamlined and has introduced innovative features to meet the diverse needs of New Taipei citizens. This includes 24-hour service and special services for readers of different age groups and readers with disabilities. Library management has also improved by the application of a Radio Frequency Identification (RFID) system, online management platform, and a user-friendly website and mobile apps. These smart features not only make user experience faster and more comfortable, but also alleviate the workload of the library staff.
FEATURES
- The RFID system is made up of two parts: a reader and a tag (usually attached to a card or object). All books have an RFID tag and serial number that allows them to be identified and categorized. Library cards also have an RFID tag and serial number linked to their patron.
- The new amenities include: a 24-hour self-checkout book warehouse with capacity for 2,059 books, self-service counters on every floor, outdoor book drop-off box, automatic book sorter with RFID reader, automatic book disinfection machines, RFID door access, online seat reservation system, interactive information wall, and e-book wall.
- The New Taipei City Library adopted an integrated library system (ILS), a management platform to track patron activity, inventory, bills paid, and access other databases. The website for users allows access to library announcements, branch information, book recommendations, other e-resources, personal records, online book reservation, and online seat reservation. The mobile application, “New Taipei I-Book” also provides all these services in addition to electronic library cards.
KEY RESULTS
- NTPC Library is now not only considered a cultural landmark and tourist destination, but an essential part of the community. The NTPC Library also served as a test bed for ILS and RFID developed by Claridy Solutions, Inc. These smart library solutions have been applied to several institutions in Taiwan, including other public and academic libraries.
- NTPC plans to make further improvements, including a QR code guided tour, Virtual Reality experience, wireless charging platforms, and more efficient energy usage.
- An inviting atmosphere and inclusive design have set apart NTPC Library and greatly attributed to its success with citizens. Some reading areas have decorations inspired by famous tourist destinations or international landmarks. The library also has reading devices for visually impaired citizens.
RESOURCES
RELATED POSTS
| YEAR | Number of Appointments per year |
|---|---|
| 2011-2012 | 2.3 million |
| 2013 | 33.5 million |
| 2014 | 56.9 million |
| 2015 | 63 million |
| 2016 | 63.4 million |
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