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BiscayTIK Project- Municipal Administrative Manager

BiscayTIK Project- Municipal Administrative Manager 570 380 WeGO


Implemented in 2008

Project Duration: Ongoing

Funding Source: Government, European Regional Development Fund (ERDF)

The BiscayTIK Project is a cloud-based ICT solution that offers streamlined and centralized e-Government services. The project was launched with the intent to reduce the workload of daily operations, facilitate interactions between administrations, and open new communication channels for citizens and administrators. Part of the BiscayTIK Project was the development of the Municipal Administrative Manager (MAM), an online platform for administrators to manage internal operations including: document registry, demographic data, accounting, budget, land registry, tax collection and management, payroll, etc. For citizens, the project created a website with 24/7 access to all municipal services.


  • The project is supported by cloud-based solutions. It also united isolated datasets and updated the information to get rid of any inconsistencies. Electronic document filing makes accessing information easier and more secure, as well as helps reduce paper waste.
  • Departments can access other departments’ data or operations in case they need to collaborate or transfer any information.
  • Government workers may register with a digital passport created by the BiscayTIK Foundation or with a physical ID card.


  • More than 90% of local entities (122 establishments) in the region have adopted one or multiple solutions provided by the BiscayTIK Foundation, with over 100 government services offered online.
  • Since 2008, over 1.7 million procedures have been handled and 2.8 million registries have been made through the Municipal Administ.
  • BiscayTIK aims to update or replace municipal IT systems and bring Public Administration closer to citizens through the creation of virtual desks that are always available on the Internet.

YEAR Number of Appointments per year
2011-2012 2.3 million
2013 33.5 million
2014 56.9 million
2015 63 million
2016 63.4 million


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