[asvc_header_block title=”Chatbot “Victoria” on WhatsApp” subtitle=”Mexico City” header_font_size=”h1″ align=”center” fontsize=”medium” line=”0″]
“Victoria” is the citizen service chatbot of the Mexico City Government. It provides information on procedures and services, and since June 30, 2020 it’s also provided information regarding COVID-19.
FEATURES
- Victoria is available via WhatsApp or SMS text. One simply adds the number +52 561402 8408 to the contact list. Any message will be replied to with a menu displaying the available service options.
- Victoria can provide information on COVID-19 in the city, such as: COVID-19 symptoms, hospital occupancy, and the latest case reports, and related information.
ONGOING RESULTS
- Using this tool, the Mexico City Government added WhatsApp to the automated service channels for citizen information on the COVID-19 pandemic.
Source(s): https://adip.cdmx.gob.mx/comunicacion/nota/la-adip-y-el-gobierno-de-la-ciudad-presentan-victoria-el-robot-que-colaborara-en-la-atencion-de-la-ciudadania