Smart City Portal
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Average complaint processing time
Region : Asia
National GDP Per Capita (USD) : 3,871 (IMF, 2018)
City Population: 10,075,310
Year Implemented : 2015
National Gini Index : 38.1 (World Bank, 2017)
Tags : GOVERNANCE DATA CITIZEN PARTICIPATION IOT
Technologies Utilized : Open data portal, IoT platform, Tracking system, CCTV
Funding Source : Government
Project Cost : 4,458,228.99 USD (63 Billion Rupiah)
Project Savings :
Planned Project Duration : Ongoing
KPIs : Number of website visits, Average complaint process time, Request completion rate
Project Context and Overview
Like many mega cities of its size, Jakarta faces challenges in streamlining information among its departments and sharing the information with its citizens. With over 10 million people, the city understandably generates massive amounts of data, and yet, prior to the Smart City Portal project, there was very little public access to such data. In addition, there was a reluctance for different city departments to share data and in some cases, when the data was shared, it was often incompatible among departments.
Launched in 2015, the main objective of the Jakarta Smart City Portal was to create a platform to disseminate data to citizens and to increase government transparency and trust. Moreover, there was an intention to increase citizen participation.
The Jakarta Smart City Portal was implemented to address these challenges through open data, and has done so through some exceedingly innovative approaches. The project was put in place by an IT Development Team which takes charge of design and implementation. Integration of data among departments is a key feature of the project. API service allows various departments to integrate between apps and systems automatically or semi-automatically. Furthermore, in the interest of co-creating solutions, third parties such as companies, startups, and even hobbyists are able to collaborate if they wish. IoT even allows integration on a hardware level. One example of how the Jakarta Smart City Portal integrates several systems is its bus tracking system connection to Google Maps, and two applications, Trafi and Appaia, which provide bus schedule services on their platform.
Project Planning and Implementation
Before implementing this project, Indonesia already had a number of supporting laws for open data. The data and information published on the portal is not confidential. All the information published complies with Indonesian government and Open Knowledge Foundation regulations.
The government implemented a total of 4,458,228.99 USD (63 Billion Rupiah) for this project. Additionally, the government worked in collaboration with private sector entities who provided training and technical guidance to government employees.
The project includes resources for submitting citizen feedback based on the data. Local communities and citizens can file a report through the Qlue application, a smart city participation system application put in place in Jakarta in 2014. The Jakarta provincial government also supports the e-Musrenbang system, an online version of their earlier Development Planning Assembly (Musyawarah Perencanaan Pembangunan), which allowed communities to voice their complaints and suggestions to the government and allow them to participate in policy-making.
User experience is of great value to the creators of the portal, and so alerts were installed in the software to track and learn from how citizens interact with it. So far, this emphasis on being user-friendly has led to over 1 million views in a year, with nearly 70% of its usage occurring on mobile devices, which is extremely prevalent in Jakarta. Datasets that are often used are overlaid on a map for easy interpretation. One example of a service on the portal which receives heavy usage is the set of online public CCTV (closed-circuit television) feeds, which experiences high traffic in times of large scale events in Jakarta. The new portal system has also integrated all public complaint handling and has reduced the process time to only 9 hours on average with a completion rate of 88%.
The portal system hopes to improve and enhance user experience by updating information more regularly, developing a more efficient filtering system, and updating its interface for easier mobile navigation.
In this process, the project has also encouraged numerous agencies in the government to prepare standardized data for the public, and thus promote more accountability and transparency. One example is the establishment of an open government website for e-budgeting, which citizens can access to trace government spending.
Recommendations for Transfer
A project of this nature heavily relies on the city’s capacity to secure and continuously integrate new data. Cities who wish to adopt similar projects should put in place an adequate legal framework that allows for dissemination of data.
The project was also successful because information provided on the portal was utilized to push other government services or to collaborate with third parties who would use the data to
enhance their own services.
In Jakarta’s case, the pre-existing interest in citizen participation systems, and the already prevalent use of mobile devices made for a favorable environment to put this project in place.
Figures and Images